Zimbra problem

Minor incident Managed WordPress Hosting Zimbra Email and Collaboration Webmail Inbound Outbound Proxy Reseller Control Panel Email Security Inbound Outbound
2019-05-09 17:33 BST · 19 hours, 15 minutes

Updates

Resolved

We have discovered an issue with a single Zimbra node that has been causing some false alerts across our cluster, making diagnosis initially tricky.

We now know that the service disruptions have been limited to a much smaller pool of mailboxes than first thought.

Although currently resolved we are in communication with Zimbra about the issue as we are still unaware of the root cause. That being said, now that we have tracked the specific server causing the issues, any further incidents should only last a few moments and cause minimal disruption to the handful of mailboxes affected.

May 10, 2019 · 12:49 BST
Investigating

Unfortunately we are still experiencing some service interruption due to this issue. We are working to resolve the situation and will update this ticket when more information is available

May 10, 2019 · 10:34 BST
Resolved

The issue is resolved and we are still looking into the root cause

May 9, 2019 · 18:32 BST
Monitoring

Zimbra is fully back online, but we are still investigating the root cause.

May 9, 2019 · 17:53 BST
Investigating

We’re investigating issues with Zimbra after our monitoring system raised some alerts - this may be affecting your ability to use Zimbra

May 9, 2019 · 17:33 BST

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